Booking Terms & Conditions

Personalized Tours for Exceptional Experiences.

Booking & Payment Terms
Your booking request has to be made in writing and a 20% deposit is required. The balance has to be remitted at least 30 days prior to safari commencement.
All the payments should be Free from Bank Charges .

Cancellation policy:

Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Cancellation and No Show fees if cancelled within 30 days of the arrival date: Cancellations 30 days and over, no cancellation fee. Cancellations between 29 days & 15 days prior arrival, 25% of the total costs will be charged Cancellations between 14 days & 7 days prior arrival, 50% of the total costs will be charged Cancellations between 6 days or less prior to arrival, 100% of the full costs will be charged Cancellation fees are calculated on the total value of the booking.


A passport valid for at least 6 months is required for entry into Tanzania. Most nationalities also need a tourist visa. Travelers from the EU, USA, Canada, South America and some other countries can apply for the visa on arrival at the airport. The current visa fee is 50 USD, the visa is valid for 3 months. For holders of US citizenship the fee is 100 USD. Children need their own passport, the entry in a parent’s passport is no longer valid. Entry requirements and visa fees may change, we recommend that you contact the Tanzanian Embassy who is responsible for you before arrival.

Baggage allowance:

Baggage is restricted to 23kg per person on the domestic flights within East Africa. Softsided luggage or duffels are preferable to hard luggage for storage on safari vehicles and on aircraft used within Africa. Large suitcases of dimensions greater than 24″ x 17″x 7″ are impossible to store in vehicles and on aircraft and should not be used. (Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance for members is strongly recommended).

Shopping Trips

Driver/Guides will only stop at the shops/curios stall, which are recommended by Kisambi Tours. We provide escort at no extra cost to accompany guests on shopping trips so as to help with recommendation and save.

Kisambi Tours acts as agent for hotels, transportation services and facilities provided by other parties, firms or corporations and cannot be held responsible for delays, loss, damage, injury or accident, change of itineraries which may occur through the negligence of any individual or company entrusted with such service.

Great Force 

The Company cannot accept any liability or pay any compensation in respect to delays or lack of performance affected by ‘Great force’.
Great Force means any event which the Company has no control over and even in circumstances where all due care was taken the event could not have been avoided or foreseen. This includes events such as war, or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside the Company’s control.


The Company does undertake to provide anything that will be need during the safari, incase for anything happen like accidents, breakdown or something similar during trip/safari, then company will not be responsible

Children Policy

Children under the age of 12 sharing a room with two adults generally pay 50% – 70% of the rate quoted except on air, rail, safaris, adventure programmes or balloon safaris. Children under 7 are not permitted in any tree hotels and most tented camps. Some wildlife lodges and tented camps accommodate a maximum of 2 persons. Other restrictions may apply from time to time. Children rates are available on request.


The Company’s contract will be governed by and constructed in accordance with the law of Tanzania. Accordingly each party irrevocably submits to the jurisdiction of the Tanzania courts to settle any dispute or matter arising under this contract.